Work at Nice Guy Technology
We are looking to add someone to our team who is passionate about helping others, enjoys connecting with people, is skilled at clear communication, organization, and problem-solving, and is looking for a great place to do work that matters.
What We Do & Why
Nice Guy Technology LLC provides the best consumer tech support in the Twin Cities because everybody deserves to have technology that doesn’t frustrate them and service that makes them feel valued. We believe everyone should feel confident and competent when using their technology. Nice Guy Technology is committed to empowering clients to grow in their understanding and enjoyment of technology.
What We Do & Why
People are at the heart of Nice Guy Technology. Our clients and our team. Employees of Nice Guy Technology are valued for their individuality, strengths, and opportunities for development.
The team at Nice Guy Technology utilize many attributes in serving clients with three characteristics being key:
At Nice Guy Technology, we approach every interaction with empathy, ensuring our clients feel heard and valued; we cultivate curiosity, asking great questions to uncover their true needs; and we bring a positive attitude, fueled by our love for both technology and the people we serve.
Nice Guy Technology employees live out these three critical actions on a daily basis:
At Nice Guy Technology, we prioritize clear communication, ensuring every interaction is honest, specific, and transparent; we are client-focused, always introducing solutions with their best interests at heart; and we foster a growth mindset, continually learning and evolving to support both our clients’ and our own personal and professional growth.
The Client Connection Team is vital to the service that Nice Guy Technology offers. Members of the Client Connection Team are often the first and last points of contact for clients.
Client Connection Team responsibilities include, and are not limited to:
Answering incoming client phone calls
Collecting and updating client information
Scheduling service appointments for NGT techs
Developing marketing material (both print and online)
Following up with clients regarding questions or concerns
Introducing, connecting and offering NGT services with clients
Identifying next opportunities for us to further help our clients
Closing the loop with clients after appointments
Assisting the team by performing basic tasks on technology that comes into the office
Qualifications:
Proven experience interacting with others on the phone in a business setting
Ability to type 50 WPM with excellent accuracy
Willingness to learn different apps and platforms when not familiar with them
Excellent time management skills and the ability to prioritize work
Ability to properly set expectations with clients
Clear, concise and precise communication is an absolute must
Being resourceful to come up with a solution
Attention to detail and observation skills
Strong organizational skills with the ability to multi-task
Having a profit mindset
A love for people (mostly retired folks)
The Details
Important details you might be wondering about.
Part time or full time
We are open to both options for the right candidate
Full time is considered 32-40 hours
Part time is considered 0-32 hours
When you will work
Typical hours will be between 7 am and 6 pm Monday through Friday.
We are flexible as some of the tasks can be done at any point in time and others should be done during business hours.
You could work a set schedule that looks the same everyday or a schedule that varies to accommodate what you have going on in your personal life
Pay range
Full time will start between $24-$27 per hour depending on experience
Part time will start between $18-$24 per hour depending on experience
Paid time off
Full time will receive 18 days of paid time off per year, accrued at 5.5386 hours per pay period (based on 40 hours worked per week)
Part time will receive 1 hour of earned sick and safe time for every 30 hours worked
Paid Holidays
Full time will receive the following holidays as paid days off
New Year's Day
Martin Luther King Day
Memorial Day
Independence Day (4th of July)
Labor Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Day
Location
Your primary work location will be at the Nice Guy Technology office located in Apple Valley
You will be able to work from home at various times with approval from your supervisor.
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
