What you'll do

Support Team responsibilities include, and are not limited to:

Performing PC and Mac tune-ups
Transferring data between devices
Preparing client pickup and delivery bags
Updating inventory and internal databases
Assisting in the setup and configuration of new tech devices
Erasing old hard drives, computers, smartphones, and tablets
Supporting the organization and cleanliness of the workroom
Learning and using new software systems and tools

Qualifications

What we're looking for in the right person.

Proven experience interacting with others on the phone in a business setting
Ability to type 50 WPM with excellent accuracy
Experience with both macOS and Windows
Willingness to learn different apps and platforms when not familiar with them
Excellent time management skills and the ability to prioritize work
Ability to properly set expectations with clients
Clear, concise, and precise communication is an absolute must
Being resourceful in coming up with a solution
Attention to detail and observation skills
Strong organizational skills with the ability to multi-task
Having a profit mindset
Gets excited checking items off a to-do list
A love for people (mostly retired folks)

People are at the heart of Nice Guy Technology — our clients and our team. Our employees are valued for their individuality, their strengths, and their opportunities for development.

How we serve our clients

We bring three characteristics to every interaction with the people we serve.

Empathy

We approach every interaction with empathy, so clients feel heard and valued.

Curiosity

We cultivate curiosity, asking great questions to uncover our clients’ true needs.

Positive attitude

We bring a positive attitude, fueled by our love for both technology and the people we serve.

How we work every day

Our team lives out three critical actions on a daily basis.

Clear communication

Every interaction is honest, specific, and transparent.

Client-focused

We always introduce solutions with the client’s best interests at heart.

Growth mindset

We keep learning and evolving to support our clients’ growth and our own.

The details

The important things you might be wondering about.

Schedule

Part-time or full-time

We’re open to both for the right candidate. Full-time is 32–40 hours; part-time is 0–32 hours.

Typically 7am–6pm, Monday through Thursday

We’re flexible — some tasks can be done at any time, while others should happen during business hours. Fridays are an option for someone working 40 hours per week.

Pay

Full-time: $24–$27 / hour to start, depending on experience

Part-time: $18–$24 / hour to start, depending on experience

Paid time off

Full-time: 18 days of paid time off per year, accrued at 5.5386 hours per pay period (based on 40 hours worked per week)

Part-time: 1 hour of earned sick and safe time for every 30 hours worked

Paid holidays

Full-time employees receive these days off, paid:

New Year’s Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
Friday after Thanksgiving
Christmas Day

Location

Our Nice Guy Technology office in Apple Valley, Minnesota

Physical demands & disclaimer

Physical demands

These physical demands are representative of what’s necessary to perform the essential functions of the job; reasonable accommodation can be made to enable people with disabilities to perform them. While performing the responsibilities of the job, the employee is required to talk and hear, and is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Vision abilities required include close vision.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

How to apply

Email your resume to [email protected]

Use the subject line “I Want To Work For NGT”

In the body, include 2–3 paragraphs about why you’d be a good fit for Nice Guy Technology

Apply by Email

Support Team Member