1,388 client reviews

"Mike solved our technical problems and was very professional and efficient."

"The Nice Guys are able to slow down to my speed and go step by step. They understand my ill put questions, rephrase just to be sure. And never never make me feel tech illiterate. I am 100 percent satisfied when the session is done and they add more information clearly and willingly to aid me."

"My computer, which was so slow it was nearly dead, is blazingly fast now! Nice Guy contacted me immediately after I had filled out the online service request and picked up my computer within a couple of hours. It was diagnosed, repaired and back on my desk in just over 2 days. They kept me informed by calling me at every step. I cannot praise Nice Guy enough!"

"These people are not only masters in technology, but they work with their clients almost as if they have counseling degrees. They are responsive and reliable, and more importantly, are honest to a fault. They are thorough and tenacious over the entire spectrum of technological screw-ups, from minor glitches to catastrophic meltdowns."

"I have become dependent on Mike's wise counsel and patience in explaining my computer and keeping me up to date with technology. It is so nice to have someone available to answer my questions."

"Nice Guy Tech is the best. Smart, sincere, genuine, caring, and able to listen to my needs and provide answers I can understand. Every time I am with them is a teaching and learning experience without the confusion and anxiety I so often have when dealing with technology."

"I cannot say enough good things about Mike, Chris and the whole team. Very knowledgeable, great customer service and always making the best recommendations for me and my small business technology needs. I feel lucky to have them on my team."

"I already have referred you to two friends. I chose you guys after meeting you at the Senior Center. I chose you because I trust you personally and professionally. I think that says it all."

"Mike is knowledgeable, honest, an incredible problem-solver and works hard for and with his clients. So grateful we discovered him!"

"Mike is professional, friendly, and knowledgeable -- the perfect combination for a business where trust is a key component."

"Paul arrived and he reviewed what we needed, then came into our home and politely asked if he could look around to judge our set-up. At each juncture he explained what he was doing or directly and clearly addressed my questions. Paul's approach took any anxiety we might have had and eliminated it. He's a very engaging person who breaks technology down removing its 'mystic'."

"I was his first 'official' customer about 10 years ago. Mike is honest, kind, trustworthy, and extremely knowledgeable about the tech world. His business has since grown to include family and friends with similar values and skills. I have recommended him to many friends who have since thanked me for the recommendation."

"You are efficient, knowledgeable, experienced, keep personal things private, totally reliable and helpful. I am very glad I found you."

"Because you are so good at identifying the problem and resolving it. You are also very patient and clear in your explanations."

"Kind, knowledgeable, honest, and timely. We formed a partnership -- we are comfortable and confident and are sure we will call you again as our technology questions arise. Both of you took the time to understand our needs with our laptops and our phones. Customer service was exceptional."

"Mike has been teaching and assisting me with technology for over 6 years. It has been a pleasure to work with him, and now Chris. There is a trust level with these guys that is not always found!"

"Mike helped me do what I simply could never have done by myself. It's that simple. I needed the service and Nice Guy provided it. Happy customer. That's how business is supposed to work."

"Mike and Chris are very helpful, passionate about technology, its uses and its challenges, and able to address a wide variety of questions and issues. Highly recommended! Saves me time and aggravation."

"You come when you say you will. You solve my problems. And you both are great teachers."

"Very helpful, patient, thorough, budget conscious, trustworthy and arrives on time."

"Mike and Chris literally ran with my issue and worked a solution in the shortest and most cost effective manner so I could reengage in running our business. It was by far the best experience I have ever had in addressing personal and business computing challenges."

"Exceptional knowledge of technology, attentive to security, punctual, explains what they are doing, takes their time and friendly."

"Mike Pahl of Nice Guy Technology brought me from the 1900's to 2015 in absolute warp speed. He did what I wanted, right here in my house, in the absolute minimum amount of time. Had I known how good these guys are I would have used them years ago!"

"Mike made the whole process of buying a new computer easy. He transferred all the information from our old computer and installed it on the new computer. He also saved irreplaceable photos from being corrupted. He is a lifesaver."

"Mike and Chris are very helpful at finding solutions for my needs. They talk at my level of understanding without making me feel dumb."

"Mike works fast and gets a lot done in an hour and always has the answers and solutions to questions or issues that arise for those of us who are not so knowledgeable. I feel like I get my money's worth from his visits."

"This past Tuesday, Ben came to our house to help us 'cut the cord' and also install a phone that my husband feels comfortable using. He had to work with Xfinity and he was so patient with the process. Ben stuck with it and was his sweet self throughout."

"The entire crew, and especially Mike who worked with me, are extremely savvy and very easy to work with. A true pleasure, and gosh what a lot of agony I avoided by not trying to do some of this stuff myself!"

"I have used Nice Guys for a few years now and they have provided the best service that I've ever needed. They answer questions quickly and explain things so that someone who's technically challenged can understand. The best of all, is that they are truly nice."

"First of all -- Trust. I trust that if there is an issue the computer will be fully diagnosed, repaired complete with an explanation. I also like the fact I always learn something that makes life easier. Very nice and convenient for the computer to be picked up and returned in a reasonable length of time."

"I have had the good fortune to have Mike Pahl and NGT in my tech-needs corner for many years. Through many experiences over more than a decade with issues involving two different computers, other devices, and requests for advice, I have always been very pleased and confident with the outcome. I trust Mike's knowledge, judgement, and in allowing him to access my computer remotely."

"Chris was patient as he waded through my computer issues to figure out what was causing the problem. I appreciated the ease of communication, the explaining of what was going on, and the fact that my computer was doing something strange and it wasn't my 'fault' in the long run. My appointment did not feel rushed and the entire experience was incredibly positive."

"NGT was very responsive and timely in acting on my request to have my laptop serviced. The turnaround was 24 hours which is unheard of in this day and age! And the pick-up and delivery made it all a breeze. Upon return of my device, I received all kinds of guidance for using my laptop more effectively and protecting it from intrusion."

"You are careful, thorough, thoughtful, and nice. I don't feel like an idiot when I interact with you. You help me work toward my goals even though I stumble along the way and don't quite understand what all is involved. Thank you!"

"Chris and Mike provided service specific to our needs, not only made recommendations but explained 'why' in a language that was clear to understand! Efficient, punctual, courteous, extremely knowledgeable, trustworthy, accommodating, service beyond expectations!"

"Technology seems to be ever changing! Nice Guys are always on top of the latest upgrades/updates! They are extremely accommodating and their customer service cannot be matched! Nice Guys are the Best Guys in technology!"

"Highly responsive, technically savvy, can resolve and fix nearly everything -- at least all of my issues. Priced fair, and both Mike and Chris are good people!"

"We received professional help from techies who understand our needs and unburden us! No question feels too dumb to ask because these guys are NICE!"

"Nice Guys has been very helpful to me as an 82 year old. Home service is convenient and online programs good!"

"Nice Guy Technology is so helpful and reliable and can solve any problem that arises -- with great speed, skill and total dependability. I rate them as A+++!"

"I am a 'senior' and Mike is the Nice Guy that has helped me with many needs. He is patient with me even though I really don't understand or know computers all that well. He is easy to understand when giving info. I also like the fact that I can email questions to him and there is always a quick response."

"I appreciate your skills, promptness, and your being very kind about my tech ignorance, willing to answer all my questions. I look forward to becoming more educated through your webinars. You really are a nice guy in the best sense of the word."

"You answered the phone and promptly set up an appointment. You showed up on time. You were informative and precise and you got the job done! Very easy to work with!!"

"Your service is outstanding. You are professional and caring of the needs of your customer. I trust you and am so thankful that your company gives such good service. I couldn't ask for more!"

"Mike came the same day I called. I was in a panic and he took care of my issues with no help from me. Amazing skill. Future looks better too."

"You two are awesome. You explain things for the novice to understand."

"Chris was very thorough and helpful. Fixed our problem and was super nice. I will rave about him to all my friends who need assistance with this crazy, complicated technology we need today."

"Mike was able to configure my home to meet exactly what my family needs and at an affordable price. The service received made me feel like I have a personal internet service, not just another number in the line of customers."

"So nice to be able to trust someone to come into your home and repair your computer or at least advise you as to what steps to take next."

"I wouldn't dream of choosing anything less than a 10 for Nice Guy Technology. They are proactive with their customers letting us know when there are issues we need to be aware of. A great example was their email about Malware affecting Routers. Through interaction with Mike about my existing equipment before setting up an appointment, he was more than ready to replace my router when he got here. Over the top customer service!"

"The hardest thing about being retired is I had no IT contact. I'm not a techie person so from time to time I need help with computer questions. I was so very happy to find Nice Guy Technology."

"My wife and I have been using NGT for technology issues for many years and have been very satisfied with the help and advice provided to us. Mike and Chris are easy to work with (They are nice guys!) AND they are very knowledgeable and helpful. We have recommended them to our friends, family and neighbors."

"I have been using Mike and Chris for at least 5 years. They came out to my house and walked me through my issue and then also went through ALL my electronics and asked me more about them. They wanted to know what I was using each device for and how they could help streamline my devices together. I TRUST them."

"Mike is a wonderful person to work with. He's kind, caring, understanding, and above all -- really smart! He can always solve my computer issues. He also explains things in a way that makes sense to someone who isn't so tech savvy."

"Whenever my friends and I are discussing our computers, I always bring up 'Nice Guy Technology' and refer my friends if they are looking for great, competent IT help. So many of us seniors know just enough to be dangerous about the computer world and both Mike and Chris are very kind, patient, well informed and make you feel very comfortable asking any question without feeling ridiculous."

"Because you are reliable, efficient and able to solve any problem I've had so far. You go above and beyond by shopping for hardware for me (I'd buy the wrong thing for sure) and are good about answering small questions here and there when I contact you. Everyone needs a good computer guy because stuff happens..."

"I love the fact that Mike came to our home and was able to troubleshoot our whole set-up, not just the computer. I felt that he listened carefully to my issues and addressed each one. It wasn't an emergency but it was certainly a plus for me that he called and came in just a day or so. I will definitely call again for any problems I have and will highly recommend Nice Guy Technology."

"I recently bought a new printer and computer. Mike and Chris took care of everything. When Chris left my house all I had to do was turn on the computer. My iPad, iPhone, printer and computer work like a charm together. Mike and Chris are patient, helpful and give me confidence to explore my computer's capabilities on my own."

"We have been very pleased with the help we have gotten from Nice Guy Technology. They have installed new devices in our home, helped us with the purchase of new computers, resolved problems with our computers and phones and offered webinars and Community Ed courses to enhance our knowledge."

"I am a client who has used the services for a number of years now and have always had a positive interaction with the staff. Through the years the company has expanded services and improved the policies and procedures to provide the new technologies as they were created. As I am not a technical savvy person I appreciate that I have found this organization to provide me with the assistance I need."

"Capability, knowledge, responsiveness, good communication and willingness to work through any issues that arose!"

"You as a company are knowledgeable, patient, respectful and experts in your field of expertise."

"Very efficient and knowledgeable. Took care of my problem and I learned new things I did not know. Everything was explained to me and believe me I'll be calling again."

"Very trustworthy, very knowledgeable, love the maintenance plan. Pick up and delivery is great!"

"I trust Mike and his team. He was knowledgeable, kind, and informative on a level that I could understand."

"Complete confidence that work requested and agreed to will be done professionally and correctly. Have recommended NGT to several people and reaction has been very positive!"

"Fast reliable service and good advice on how to improve the efficiency of my computer. You added a hard drive that really increased the speed of my computer, and the security software makes me feel that my computer is well protected."

"I've known Mike Pahl for 10 or 15 years. I totally trust him to do a good job meeting my technology needs. He helped me sort through my confusing collection of passwords and user names, and we were able to successfully hook up a smart speaker in my home."

"No matter who comes out to help me with such things as Google Photos or cleans my PC (bringing it back to life after having a totally dark screen) I am always impressed. Nice Guy Technology knows everything about every device I have, whether it be Windows or an Apple product. I love that they come to my house. And when they fixed my PC recently, they picked it up and had it back to me in just a few days! They are amazing!"

"Mike has been extremely helpful, patient, and understanding that I am a novice in Technology. He can speak a beginner's language which is very important in transferring knowledge."

"Great service. So worth the price. I trust them completely. They stay in touch about the process. It takes them just seconds to fix or educate me on the little things that make me nuts."

"Always patient. Knowledgeable. Honest. Three things that are hard to find these days. Highly recommend them for people 55+ too. Amazing guys."

"I have been very satisfied with my service. The Tech Guys are efficient, knowledgeable and patient. They have very high standards and do a great job."

"Patience, knowledge, focus and an obvious desire to help. You go at my speed even though you could clearly tear through things way faster."

"I am moving forward with today's technology because of NiceGuy Technology. I had one of the original iPhones and I did not use it unless needed for an emergency. Now I have an iPhone 12 and what an amazing tool. Yesterday Mike put an Apple Watch on my wrist. He educated me on the multiple ways to use the watch. I am so happy NiceGuys are there to walk me through the technology of today."

"Mike Pahl is an outstanding technology coach. He is a skilled and knowledgeable teacher. He listens well, he empowers masterfully, and you can trust that he is a fine man of integrity. Since Mike became my 'technology coach,' he has helped me purchase and set up my new computer, synced my work computer with my personal computer, wiped and recycled my old computer, and helped me research and purchase a new printer."

"Awesome service with problem diagnosing, problem resolution, purchase assistance, set up of new devices, ensure all devices communicate with each other, monitoring, help with all issues big and small with patience and follow through. Amazing competence with the technology and the device owners."

"Quick, knowledgeable, competent, friendly and NICE. Very positive experience with Mike today. I've already recommended you to my son-in-law."

"I took three classes from Mike and Chris did help with a couple of the iPad classes. I was very impressed with the knowledge they had and how organized the info and materials were. I have hired Mike to do major work here at my home a couple of times. He assisted me in ordering a new Desktop and a new printer. I have already recommended Nice Guy Tech to several teacher friends and they too are VERY happy with their services."

"Mike always explains things in non-tech terms. Very patient and understanding of how little we know or understand. I hope they stay small as the larger a business gets the less personal and supportive they become."

"I completely trust them with all my valuable information and photos. They are fair in price and honest."

"Service was excellent. Multi-tasking to complete the job in a timely manner was efficient and effective. Mike was very professional, as well as knowledgeable answering questions."

"Always prompt to respond. Patient with a senior citizen who is not tech savvy. And always effective in resolving issues."

"This company is extraordinary in every way. Fixed a very complex list of issues with passwords, hacking, etc. in a manner that was efficient, educated and in easy to understand language. Above and beyond my expectations. I couldn't recommend them more highly."

"Great service either by phone or in person. Sometimes just a phone call makes, what I thought a big problem, turns into something that is easily solved with the skill and knowledge of the staff. All calls are answered, all text are responded to. Thank you NGT"

"NiceGuy Technology took care of ordering a new laptop, transferring all the information from the old laptop to the new and provided easy to understand directions for tasks I needed to complete. They made sure my laptop and phone were secure and working correctly as they are extremely knowledgeable. NG is a highly qualified service and I will work with them again when needed!"

"I had an excellent experience with Nice Guy Technology resolving some computer issues for me. Casey did a great job resolving the issues and answering my questions. Thank you to Nice Guy Technology!"

"Nice Guys provides outstanding service! They helped us with the selection and set-up of our computers. Being part of the senior generation, it is "nice" to have these folks help us navigate technical issues!"

"Nice Guy Tech helped me pick a suitable option to improve my TV viewing and also lowered the cost. The planning, install and tech training helped me get up to speed in no time. So grateful for all their help and would recommend them for all your tech needs."

"Nice Guy Tech has been exceptional. I wound up my business two years ago and have been transitioning from a Windows platform to an Apple system. They have made that very easy and helped with all aspects of purchasing and setting up all the hardware/software. They have also helped me multiple systems transitions and streamlining my digital life. A real bonus was helping me take a deep dive into AI. They are easy to work with and efficient. I highly recommend them."

"I have been setting up my Apple Passwords Manager and needed some assistance. Casey came to my home and in an hour, he answered all of my questions and gave me a ton of suggestions to make the process easier. The NGT staff is always so helpful and knowledgeable!!!"

"They are the absolute best! My problems are always solved in a very efficient manner and I learn so much along the way. The value they provide is incredible. I highly recommend."

"I began using NiceGuy Technology in August 2020, and I couldn’t be more satisfied. From my first contact with them, I’ve experienced outstanding professionalism, clear communication, and dependable support across every service they provide."

"The best service ever. Downloaded all my information from my computer to a new one. Same with my iPad. Saved me hours of time. Very knowledgeable and I trust them completely."

"Once upon a time I was pretty computer literate. I even subscribed to beta versions of new software. As I get older and technology gets more complex, from time to time I run into issues that I can't deal with. Nice Guy Tech have not only resolved all of those issues but did their best to fit me into their busy schedules. It is comforting to know where to go for a problem and to get it resolved with expertise and customer care."

"Mike helped us find and set up a new cell phone, explained new features and coordinated all devices. He explains in a way that is understandable, and points out shortcuts that save time. Nice Guy Technology provides opportunity for support and addressing issues that arise or prevent problems. I am happy with their service and have recommended them to others."

"Mike was fantastic! He helped us untangle a myriad of issues with our computers, iPad and iPhones. His expertise is apparent as he listens to our needs, solves the problem and explains the solution so we feel confident in using our technology devices. Nice Guy Technology teaches and communicates in a timely, relatable manner, whether it is in person or online."

"One of the things I like best about NGT is that they meet in your home where all devices, printers, video and files are. Meeting with Mike today who handled a myriad of items including password updates, setting up Soc Sec accounts, sound speakers and Netflix. Also did the annual iPhone review and doublechecked security. Terrific! Thank you."

"Helped me set up my smart TV and get things connected. Took the time to explain things to me and mention additional equipment I may need in the future. Very thorough, very on time, very worth it."

"We just worked with Nice Guy Technology to have them install a new computer/printer in our home. It was so seamless from the initial call discovering my very outdated computer needed replacing to the install of the new computer. Being a little bit older, it was so nice for them to quickly arrange appointments and get everything up and going, answering all questions. I was so thrilled to discover them after several years of stressing about a new computer."

"The staff is amazing and so down to earth. Especially helpful to me as a baby boomer with all of this new technology. Casey always is so patient with my questions. Thank you!"

"The data transfer from my old PC to my new laptop was seamless! I've NEVER had all my data accessible and ALL apps working with no issues as it did using Nice Guy Tech. I highly recommend Nice Guy Tech to acquire and install your new PC."

"Casey is always very knowledgeable and explains complicated subjects clearly. NGT is a fabulous resource! Highly recommend!"

"My laptop hard drive failed and I was unable to boot my machine and retrieve important files. Within hours of submitting my online service request a representative called, explained the process and arranged a pick up for later that day. Mike from NGT picked up my machine around 6 PM. The next evening Mike contacted me informing me the recovery was successful. Mike and staff from NGT proved to be not only technical experts, but high integrity, customer service driven individuals."

"When my laptops malfunctioned, Nice Guy Technology got them up and running again. They offer efficient, responsive, and friendly service. They stand behind their work and go the extra mile for their clients. I especially appreciated their willingness to drop off and pick up my devices at my home. Malfunctioning tech is stressful, but this team makes fixing it simple and easy!"

"We have had occasion to use Nice Guy Technology's services many times over several years - ranging from new device setup, help in transitioning email services, spam infiltration and sometimes just help. Some work is done remotely, and some in-home. Mike and Chris are efficient, and are patient with things I should know but don't. Also, they have online seminars available that are geared to the consumer. I have recommended them several times, and will continue to do so!"

"I worked in the technology field for over 20 years and I have very high standards when it comes to technology support, repairs, and information. When I decided that I was no longer interested in spending my time keeping up with constantly expanding technology, I hired Nice Guy Technology, LLC. Every person I have worked with at Nice Guy Technology, LLC has been friendly and knowledgeable. I refer everyone I know to NGT!"

"I first came across Nice Guy Technology through a talk that was given on safely raising kids in an increasingly technological world. Through their information and advice I found them to be a trustworthy and reputable company. I have used their services for help in cleaning our slow and bogged down hard drive/operating system and for recycling old devices. In all cases, we have received excellent service and professional customer service."

"Nice Guy Technology has given me personalized service for my computer, answering questions, patiently helping with difficulties, and keeping in touch. I highly recommend these "nice guys.""

"I can not say enough wonderful things about this company! I am a senior with a great fear of IT, I did not grow up with technology except for having a pager! The whole crew of worker bees have been above and beyond helpful with switching to streaming services, setting up Roku TVs, printers, helping with privacy questions, iPhone tips etc. I needed a lot of hand holding, they were extremely understanding having worked with older adults previously. I appreciated their patience so much; can not thank them enough for all their help, would highly recommend!"

"Chris recently came to our home to help us with computer problems. He was so patient and easy to understand as well follow what he was showing us. I would call either Chris or Mike again for computer help. We also plan to purchase their Yearly Membership that has a lot of perks for computer users."

"I recently bought a new MacBook Air from NGT. It was an effortless purchase as we discussed the best options over the phone, and I was offered a great price. The service was exceptional as they picked up my old laptop and delivered the new one to me the very next day. My old computer was cleared, and I gave it to the grandkids. I had a great experience working with this company and highly recommend them for any technology needs."

"Nice Guy Technology has been my "go to guy" for several years now. Nice Guy Technology explains issues very well, easy to reach, quick to respond, and adapts their responses to the level of technical competence of the customer. Finally, their demeanor, style, patience, and ethics fits so well with their customer base...people needing help in navigating this tech world today."

"When I knew it was time for someone to look at my laptop, I knew this would be who I would call because other people I knew thought Mike was great. The entire experience was easy and at no point did I ever feel Mike didn’t have my best interest at heart. He was easy to talk to, never made me feel dumb because of my lack of tech knowledge, and patiently answered every question. Everyone involved was extremely professional, prompt, and polite. I would HIGHLY recommend Nice Guy Technology."

"I just spent a few hours with Mike, remotely, who helped me by porting all my data from my old Mac to a new one. During that time, he also checked my new Mac for apps I no longer used or which were outdated, and did a lot of cleanup of that old data. And he kindly educated me along the way! He is infinitely patient and kind, and thinks any question you have is worth hearing and answering, putting you at ease. Wonderful service and knowledge!"

"This company is honest, trustworthy, and competent. They come to your home and pick up your technology, bring it back, and conference with you to make sure everything works with your printer, etc. I LOVE this group. Their name says it all."

"Have helped me numerous times. Helped me ‘leave’ the PC world and move to the Apple iPad Pro world. I’m enjoying my new computing life. They also moved over 15,000 pictures, Microsoft Office files and installed for me over 200+ music CDs on my iPad. I chose to purchase the Annual Pass to attend their very well done Webinars. As far as I’m concerned, the value for the dollar is a deal. They listen. They know the latest on Hardware, Software, Apps and on and on. So glad to work with them all."

"I have used Nice Guy Technology for a number of years now. This is a very competent, reliable, customer friendly company who offer excellent services at reasonable prices that keeps computers and other devices problem free and operating efficiently."

"Very friendly and knowledgeable staff, easy to make an appointment, always punctual and prepared to accomplish any problem or task you may encounter with your Technology. I highly recommend the Team at Nice Guy Technology."

"Knowledgeable, helpful pros. They know the business and get you the desired results. I now have all the local teams sports I had been missing yet still saved money! Amazing! I highly recommend Nice Guy to cut the cord!"