Sonos Help & Setup
Whether you're setting up your first Sonos speaker or troubleshooting a whole-home system, we'll get your music playing the way it should.
Get Help With SonosWhat we help with
New speaker setup
Unbox, connect to Wi-Fi, install the app, and get your first speaker playing. We'll walk you through how everything works.
Multi-room audio
Add speakers throughout your home and group them so music plays in sync across rooms — or independently when you want.
Soundbar & TV setup
Connect a Sonos Beam, Arc, or Ray to your TV. Configure HDMI-ARC, pair surrounds and a Sub, and dial in the settings.
Wi-Fi & connectivity issues
Speakers dropping out, buffering, or not showing up in the app? We diagnose whether it's a Sonos issue or a network issue and fix it.
Trueplay tuning
Use Sonos Trueplay to tune each speaker to your room's acoustics. It makes a real difference, especially with soundbars.
App & account help
Navigate the Sonos app, connect your streaming services (Apple Music, Spotify, Amazon Music), manage favorites, and set alarms.
System upgrades
Adding to an existing system? We'll help you pick the right speaker for the room and integrate it with what you already have.
Troubleshooting & repair
Speaker not responding, firmware stuck, or sound quality degraded? We'll figure out what's going on and get it resolved.
Common scenarios
These are the kinds of things our clients call us about.
I got a Sonos speaker as a gift and I have no idea how to set it up.
My Sonos keeps disconnecting and I've tried everything.
I want music in my kitchen and living room but I don't know which speakers to buy.
I set up the soundbar but the TV audio isn't coming through it.
I switched to a new router and now none of my Sonos speakers work.
I want to add my Spotify to the Sonos but I can't figure out the app.
Sonos products we work with
We also help with older and discontinued Sonos products (Play:1, Play:3, Play:5, Playbar, Playbase, Connect).
Pricing
In-Home
We come to your home, set up and test everything on your network.
Remote
App and account issues can often be resolved remotely. Billed in 15-minute increments.
NGT+ members save 15% on all services.
Related services
Need help with your Sonos?
Tell us what's going on and we'll figure out the best way to help.
Request Help Or call us at 651-460-9040